This policy describes the standard process, timelines, and data handling rules for user account deletion requests.

Purpose and Scope

This User Account Delete Policy defines how account deletion requests are accepted, verified, and fulfilled for users of the Commerce Hub platform.

This policy applies to Customer, Vendor, and Admin-associated accounts, subject to legal, financial, and security obligations.

How Users Can Request Account Deletion

Users may request account deletion through an official support ticket, registered email communication, or any in-app account deletion flow made available by the Company.

Deletion requests should include enough details to identify the requesting account and to complete verification.

• Accepted channels: support ticket, registered email, or in-app request.
• Minimum details: registered mobile number or email, full name, and reason (optional).

Identity Verification Requirement

Before processing any account deletion request, the Company will verify the identity of the requester to prevent unauthorized deletion.

If verification fails, the request will remain pending until adequate verification is completed.

• Verification may include OTP confirmation, registered email challenge, and support-assisted validation.
• Failure to verify identity may result in rejection or deferral of the request.

Processing Timeline

Verified deletion requests are generally processed within 7 to 30 business days, depending on associated records and legal review.

Users may receive status updates where operationally feasible.

Data Deletion and Retention Rules

Upon completion, account access is revoked and personal profile data is deleted or anonymized where technically possible.

Some records may be retained for legal, tax, fraud prevention, audit, or dispute resolution requirements.

• Typically deleted or anonymized data
  • Profile data, saved addresses, preferences, and non-mandatory metadata.
  • Session tokens and active authentication artifacts.
• Data retained where required by law or policy
  • Order, invoice, payout, refund, and tax-compliance records.
  • Audit logs, security records, and fraud investigation artifacts.

Impact of Account Deletion

After deletion, users may lose access to order history views, loyalty configurations, stored preferences, and support continuity linked to the deleted account.

Pending transactions, open disputes, or unresolved compliance checks may delay final deletion until closure.

Policy Updates and Contact

The Company may update this policy to align with legal and operational requirements. The latest version will be published in the Admin Portal.

For deletion-related questions, contact support at media@saaaraaa.shop.